Privacy Policy

SharpReach ("we", "us", "our") provides AI-powered B2B outreach automation software. This policy explains what data we collect, why, and how it's handled when you use our website or platform.

1. What we collect

When you create an account or use SharpReach, we may collect:

• Account information — name, email, company name, password (stored encrypted)
• Lead data you upload or connect — names, emails, companies, and enrichment data for your own outreach lists
• Usage data — emails sent, opens, clicks, and replies, used to power your dashboard and analytics
• Billing information — handled directly by our payment processor; we do not store full card details

2. How we use it

We use collected data to operate the platform: sending outreach on your behalf, tracking deliverability, detecting replies, and showing you results in your dashboard. We do not sell your data or your leads' data to third parties.

3. Email sending and deliverability

To send email on your behalf, SharpReach connects to your sending mailbox (SMTP/IMAP) using credentials you provide. These are used solely for sending your campaigns and detecting replies, and are stored encrypted.

4. Data isolation for agencies

If you operate as an agency with multiple team members, each user's leads are isolated from other users within your organization by default. Organization managers can view aggregated data across their own team only — never across other SharpReach customers.

5. Third-party services

We may use third-party infrastructure (such as hosting, email delivery, and integrations you choose to enable, like Zapier) to operate the service. These providers only receive the data necessary to perform their function.

6. Compliance

SharpReach is built with CAN-SPAM and GDPR principles in mind: every outbound email includes a clear unsubscribe path, and unsubscribed or suppressed contacts are excluded from future sends automatically.

7. Data retention & deletion

You can request deletion of your account and associated lead data at any time by contacting us. We retain data only as long as needed to provide the service or as required by law.

8. Your rights

Depending on your location, you may have rights to access, correct, export, or delete your personal data. Contact us to exercise any of these rights.